Orders are processed and shipped via FedEx Monday to Friday when placed by cutoff time or the following business day when placed after cutoff. Some orders may require additional validation that can take 24-36 hours, which may delay delivery. For orders with two or more items, items may ship separately. Carrier will make 3 delivery attempts before returning the shipment to our warehouse. Please note, a signature is required for all deliveries. 

Reduced Carbon Delivery: Free for all orders. Orders placed by 4pm ET Monday - Friday will deliver in 1-5 business days with the least impact on the environment. 

Standard Delivery: Free for all orders. Orders placed by 4pm ET Monday - Friday will deliver in 1-7 business days. Most orders deliver in 1-3 business days. Items transferred from Europe can take up to 7 business days. Pre-order deliveries may vary. 

Next Business Day Delivery: $20; Free for orders $3,000 and above. Orders placed by 12:30pm ET Monday - Friday deliver the following business day. Exclusions apply. 

Pick Up In-Store: Free for all orders. Orders placed by 4pm ET Monday – Friday deliver in 2-4 business days to the store of your choosing. You will receive an email when your order is ready for pickup. 

RETURNS

Free returns and exchanges via FedEx for online orders within 30 days from the date of delivery. Refunds will be processed within 7 to 10 business days upon reception to our warehouse. Exchanges can be done on an item’s size or color by filling out our return form. 

Return and exchange policies for in-store purchases differ. Please contact your local Balenciaga store for details.