You can request a return or an exchange for any product within 30 days from the delivery date.
Enjoy complimentary return shipping: fill in the online Return and Exchange Form and use the pre-paid UPS return label included in your order.
Alternatively, orders can be returned in one of our Balenciaga Stores.
Discover all details on how to return in the Client Service area.
All orders placed between November 1st and December 31st can be returned through February 1st. Our standard return terms apply to all orders placed from January 1st.
