Frequently Asked Questions
在下方选择分类以查询相关常见问题的解答。
很抱歉,订单一经确认,不可取消。 您可以在收到产品后根据我们的退货政策办理退货。
我们的订单均采用品牌包装盒发货。 如果选择礼品选项,您将可附上个性化留言。请注意,一旦下了订单,礼物的信息就不能更改。
Balenciaga 的产品仅通过下列有限分销渠道销售:
(1) Balenciaga 门店
(2) Balenciaga 奥特莱斯折扣店
(3) 授权百货商店及其网站
(4) 授权专卖店
(5) 授权网上零售商
(6) 数量有限的免税店
(7) Balenciaga.com 官网
Balenciaga 不会通过个人、街头小贩、未授权的零售点或未授权的网站销售其产品。为了保护我们的品牌价值和忠诚客户,Balenciaga 有权拒绝向涉及转售或转运活动的人士销售 Balenciaga 产品。如您获悉与 Balenciaga 产品有关的仿冒或未授权分销行为,请与我们联系并举报。
授权网上零售商名录:
女士系列授权网上零售商:
- Farfetch
- Net-a-Porter
- Mytheresa
- Matchesfashion
- Ssense
- Neiman Marcus
- 24S
- Tsum
男士系列授权网上零售商:
- Farfetch
- Mr Porter
- Matchesfashion
- Ssence
- 24S
- Tsum
At this time we are unable to ship orders to General Delivery, P.O. Boxes. Orders made to any of these addresses will be cancelled.
The delivery address of your order must match the location site in which you place your order. Orders made from a different location site than the delivery address will be automatically cancelled. Please select the correct location site for your order from the link in the corner of every page.
According to the traffic regulation, you can open a claim for damages with the carrier under certain conditions.
On the day of delivery, you should accept the package with reservations and sign the receipt. Under the signature, you need to mention the reason, for ex: "damaged package", "crushed box", "open box", "wet box", etc...
You can thereafter proceed to open a claim with the carrier and also attach pictures of the damaged box to support your claim.
If you have lost the pre-paid return label, please contact us. We will be pleased to help you.
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
If you forgot your password, click on the "Forgot your password?" link on the Login page and follow the procedure to change it.
For further assistance, contact us, we will be happy to assist you.
If you want to cancel your Account, please сontact us.
Subscribe to our Newsletter and you can :
- be among the first to discover the latest news from balenciaga.com,
- access promotions reserved exclusively to our customers,
- receive our style tips, and much more.
You can subscribe from the Home Page, by entering your email address.
If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.
We ask you to consider that you may still receive several more communications before your request is fulfilled ; we apologize for the inconvenience.
正品
Balenciaga 产品均采用优质材料、设计和工艺制作而成。 Balenciaga 保证通过 Balenciaga 网站购买的所有产品为正品。 所有 Balenciaga 产品均由 Balenciaga 专家进行独立质量控制。
仿冒产品
Balenciaga 非常重视仿冒问题,并将对任何销售仿冒 Balenciaga 产品的个人、商店或网站采取法律行动。 仿冒产品是指将伪造品或仿制品作为 Balenciaga 正品销售的行为。
- 仿冒的 Balenciaga 产品通常质量低劣,细节和工艺粗糙,无法达到 Balenciaga 产品的高品质。
- 仿冒产品已证实可能涉及有组织犯罪、童工和恐怖主义。
All of Balenciaga leather products have unique qualities. A special treatment has been developed to maintain the soft hand of the leather, giving it a distinctive vintage appearance. For the best possible care of a product, Balenciaga recommends to protect it from water and direct sources of heat and light. Balenciaga also recommends to clean the article with a dry flannel cloth and store it in its flannel bag.
For Balenciaga ready-to-wear pieces, Balenciaga recommends dry cleaning, unless otherwise instructed on the care label inside the garment.
Balenciaga products are guaranteed against issues related to their manufacture for a period of 2 years, regardless of the country or the channel of purchase.
If the product is out of the warranty period and/or damages have been caused by the customer, repair costs will be charged to the customer.
The item is accepted for repair under the following conditions:
– A proof of purchase is provided (sales slip, gift receipt, payment transaction document)
– The product is authentic
All product categories are considered for repair except fragrances, customized products, press samples, friends & family sales.
Exceptions for cross-border repairs apply in countries with legal constraints (Russia, India, China, Brazil, Mexico, Chile, Panama and Vietnam).
Balenciaga does not provide a repair service for products purchased through unauthorized resellers. You can refer to our Distribution Network.
How to ask for a repair ?
- Fulfill the contact form and attach the proof of purchase and pictures of the item and its defect. A client service representative will be pleased to contact you about your request.
- Contact our client service by phone, chat or email.
- Refer to one of our Retail Store Locations*.
*Products purchased at Balenciaga Outlet stores can only be submitted to a Balenciaga Outlet store in the same country of purchase.
To proceed with a repair service, please also make sure to remove all personal effects from your item.
Replacement parts are not available online but may be purchased at any Balenciaga boutique. Please visit the Boutiques section for Balenciaga boutiques throughout the world.
怎样联系你们的客服?
请发送电子邮件到customerservice@reflaunt.com,我们的团队成员会在48小时内与您联系。
Because sustainability is inherent to the quality of its products and the management of its activities, Balenciaga is committed to release collections that reflect its engagement for a better world and a sustainable future.
Conscious of its responsibilities, Balenciaga is continuously seeking to perfect its offering for its clients who are looking for responsible luxury.
Balenciaga shares Kering vision, its parent company, and places at the heart of its strategy the five following priority actions :
- Create a collective commitment and involve all employees in its quest for sustainability
- Reduce the environmental impacts of its activities and supply chain (greenhouse gas, water, waste)
- Offer products that have no damage on the environment
- Involve its suppliers to adhere to its commitments and help them improve their social and environmental performances
- Preserve natural resources – that are at the heart of Balenciaga creativity and innovation - and source them in the protection of biodiversity, environment and respect of animal welfare.
有关可持续发展的任何信息,请发送电子邮件至 sustainability@balenciaga.com。