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    • Live chat

      Our Client Advisors are available Our Client Advisors are currently not available.
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    • Live chat

      Our Client Advisors are available Our Client Advisors are currently not available.
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      By contacting Client Services, you agree that your data will be transferred outside your country.
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The data fields with an asterisk (*) must be completed in order to satisfy any request you make. By submitting this request, you confirm that you have reached, in your country/region of residence, the age of majority. Read More‎‎

The data fields with an asterisk (*) must be completed in order to satisfy any request you make. By submitting this request, you confirm that you have reached, in your country/region of residence, the age of majority. Your personal data may be jointly controlled by Balenciaga and Kering for marketing and other purposes as detailed in our Privacy Policy. Your personal data may be shared with associated companies and service providers to satisfy your request. You have the right to request from us access to and rectification or erasure of your personal data or restriction of processing concerning you or to object to processing as well as the right to data portability, as set out in the Privacy Policy. You also have the right to object, for a legitimate purpose, or withdraw your consent to the processing of your personal data. To exercise your rights, please write to privacy@balenciaga.com. You can also unsubscribe at any time by clicking the unsubscribe link in our emails.

Fields marked with an asterisk* are required

The data fields with an asterisk (*) must be completed in order to satisfy any request you make. By submitting this request, you confirm that you have reached, in your country/region of residence, the age of majority. Read More‎‎

The data fields with an asterisk (*) must be completed in order to satisfy any request you make. By submitting this request, you confirm that you have reached, in your country/region of residence, the age of majority. Your personal data may be jointly controlled by Balenciaga and Kering for marketing and other purposes as detailed in our Privacy Policy. Your personal data may be shared with associated companies and service providers to satisfy your request. You have the right to request from us access to and rectification or erasure of your personal data or restriction of processing concerning you or to object to processing as well as the right to data portability, as set out in the Privacy Policy. You also have the right to object, for a legitimate purpose, or withdraw your consent to the processing of your personal data. To exercise your rights, please write to privacy@balenciaga.com. You can also unsubscribe at any time by clicking the unsubscribe link in our emails.

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Copyright Information

Pursuant to art. 1, par. 1, of law-decree 22 March 2004 no. 72, as amended by law 21 May 2004 no. 128, all works posted on this site are in compliance with the laws and regulations concerning copyright and related rights. Reproduction, communication and making available to the public, rental and lending, public performance, distribution and dissemination of works, without the authorisation of the right-holders, are prohibited.

The penalties set forth by Art. 171, 171-bis, 171-ter, 174-bis and 174-ter of Italian Copyright Law (Law no. 633/1941) shall apply to any violation of the obligations set out therein.

Returns

You can request a return or an exchange for any product within 30 days from the delivery date.

Enjoy complimentary return shipping: fill in the online Return and Exchange Form and use the pre-paid UPS return label included in your order.
Alternatively, orders can be returned in one of our Balenciaga Stores.

Discover all details on how to return in the Client Service area.


All orders placed between November 1st and December 31st can be returned through February 1st. Our standard return terms apply to all orders placed from January 1st.

Shipping

  Delivery time Order informations Price
Standard Shipping 4-6 working days Place an order with Standard Delivery by 16 December at 9 am GMT to get your gifts in time for 24 December. Complimentary
Express Shipping 1-3 working days Place an order with Express Delivery by 22 December at 11 am GMT to get your gifts in time for 24 December. Complimentary
Saturday Delivery guaranteed on Saturday morning for orders placed on weekdays until Friday at 3 pm CET Place an order with Saturday Delivery by 18 December at 1 pm GMT to get your gifts in time for 24 December. £ 20
Next Day Delivery guaranteed next working day for orders placed by 3 pm CET Place an order with Next Day Delivery by 23 December at 11 am GMT to get your gifts in time for 24 December. £ 20

Signature is required upon delivery for all Balenciaga orders.