You can request a return or an exchange for any product within 30 days from the delivery date.
Enjoy complimentary return shipping: fill in the online Return and Exchange Form and use the pre-paid UPS return label included in your order.
Alternatively, orders can be returned in one of our Balenciaga Stores.
Discover all details on how to return in the Client Service area.
All orders placed between November 1st and December 31st can be returned through February 1st. Our standard return terms apply to all orders placed from January 1st.
|Delivery time||Order informations||Price|
|Standard Shipping||4-6 working days||Place an order with Standard Delivery by 16 December at 9 am GMT to get your gifts in time for 24 December.||Complimentary|
|Express Shipping||1-3 working days||Place an order with Express Delivery by 22 December at 11 am GMT to get your gifts in time for 24 December.||Complimentary|
|Saturday||Delivery guaranteed on Saturday morning for orders placed on weekdays until Friday at 3 pm CET||Place an order with Saturday Delivery by 18 December at 1 pm GMT to get your gifts in time for 24 December.||£ 20|
|Next Day||Delivery guaranteed next working day for orders placed by 3 pm CET||Place an order with Next Day Delivery by 23 December at 11 am GMT to get your gifts in time for 24 December.||£ 20|
Signature is required upon delivery for all Balenciaga orders.