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Pursuant to art. 1, par. 1, of law-decree 22 March 2004 no. 72, as amended by law 21 May 2004 no. 128, all works posted on this site are in compliance with the laws and regulations concerning copyright and related rights. Reproduction, communication and making available to the public, rental and lending, public performance, distribution and dissemination of works, without the authorisation of the right-holders, are prohibited.

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You can request a return or an exchange for any product within 30 days from the delivery date.

Enjoy complimentary return shipping: fill in the online Return and Exchange Form and use the pre-paid UPS return label included in your order.
Alternatively, orders can be returned in one of our Balenciaga Stores.

Discover all details on how to return in the Client Service area.


All orders placed between November 1st and December 31st can be returned through February 1st. Our standard return terms apply to all orders placed from January 1st.

Shipping

  Delivery time Order informations Price
Standard Shipping 4-6 working days Place an order with Standard Delivery by 16 December at 9 am GMT to get your gifts in time for 24 December. Complimentary
Express Shipping 1-3 working days Place an order with Express Delivery by 22 December at 11 am GMT to get your gifts in time for 24 December. Complimentary
Saturday Delivery guaranteed on Saturday morning for orders placed on weekdays until Friday at 3 pm CET Place an order with Saturday Delivery by 18 December at 1 pm GMT to get your gifts in time for 24 December. £ 20
Next Day Delivery guaranteed next working day for orders placed by 3 pm CET Place an order with Next Day Delivery by 23 December at 11 am GMT to get your gifts in time for 24 December. £ 20

Signature is required upon delivery for all Balenciaga orders.