The product you wish to return:
- can be sent back to us only after you have completed and submitted the online Return and Exchange Form available on the www.balenciaga.com US Site within thirty (30) days of delivery or, if at the time of purchase you selected the "Pick up in Store" option, by the date of return at the point of sale ;
by completing and submitting our online return form you will receive your Return Number, which you must include on your return shipping label.
Whenever you decide to return the products, bringing them to one of the Balenciaga store, the sales assistant will fill out the return form and insert the products into the packaging, applying the prestamped adhesive label to them so that they can be mailed to the Seller;
- must be unused, unworn, unwashed and in the same condition in which it was received by you and, in any case, must be compliant with the requirements detailed in the section on Compliance Checks below;
- must have all disposable seals still attached with the disposable seal that must still be intact;
- must be returned complete with all of its parts and accessories;
- must be sent in its original packaging;
- must be shipped back to our fulfillment house within thirty (30) days of the date of delivery or, bringing them directly to a Balenciaga store within thirty (30) days of the date when the merchandise was received;
- must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and
- must be shipped from the United States.
If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. If you send the package with UPS, we will be paying the return shipping costs and track the package at any time. If you prefer you can send the return at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by the Provider’s fulfillment house.
If you do not request the return of your merchandise within said thirty-day period, you authorize the Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.
Whenever you decide to return the products, bringing them to one of the Balenciaga stores indicated on www.balenciaga.com, without waiting to mail them from your home, you will incur any charges and you will not have to fill out the online Return Form. You will simply need to present the items to the sales assistant, along with their original packaging, the prestamped adhesive label and the order summary, within thirty (30) days of receiving the items. The sales assistant will fill out the return form and insert the products into the packaging, applying the prestamped adhesive label to them so that they can be mailed to the Seller. The sales assistant will only remove the items and place them into the packaging, but will not check that the items meet the terms and conditions indicated in the Sales Conditions. Delivery to the sales assistant is not equivalent to the return being accepted by the Seller, as the Seller will check that the return conforms to the terms indicated in the Sales Conditions as soon as it has received the products at its warehouses, and will inform you via email of whether the return has been accepted.
Without prejudice to the above, as concerns acceptance of the return and time limits and terms of repayment, when you have made payment for the order upon delivery and you wish to obtain a reimbursement directly to your account, you should bring your IBAN number with you to the chosen boutique and give it to the sales assistant so that it might be added to your contact information.
SALES OF BEACHWEAR AND UNDERWEAR ARE FINAL. WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE OTHER NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed;
- the identification tag with the disposable seal is not attached to the product(s), or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or
- you have not returned any packaging which is an integral part of a product (such as a dust bag).
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal, refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
CONDITIONS FOR THE EXCHANGE OF PRODUCTS
The service is not available at the moment
In certain specific cases, duly specified in the Returned Goods Form, you are allowed to replace purchased products with other products, instead of being refunded the relative price.
The request for an exchange is subject to the following conditions:
a. exchanges shall only be permitted with respect to certain products, such products shall be identified by the use of the word “REPLACEMENT” as indicated in the Return and Exchange Form. At a store it is not possible to exchange the selected item for another one;
b. exchanges will only be permitted for a different size or color or the product you originally ordered. The available exchange options will be indicated in the Return and Exchange Form;
c. you may request the exchange of one or more purchased products within and not later than thirty (30) days from their date of delivery, by filling in the Return and Exchange Form and sending it via electronic means to the Provider within the aforementioned deadline. The products to be replaced must be handed over to the forwarder within thirty (30) days of their date of delivery;
d. you may only submit a single exchange request for each product purchased;
e. the products for which you request the exchange must be returned to the Provider in their original condition and packaging, they must not have been used, worn, washed or damaged, and they must still have their identification tag attached with the disposable seal;
f. the products to be exchanged that belong to a single order must be returned to the Provider in a single shipment. The Provider reserves the right to refuse products of the same order that are shipped for exchange separately.
If all the above conditions are properly satisfied, once you have filled out and transmitted the Return and Exchange Form containing your request for an exchange, the Provider will process said request by sending you a relevant confirmation email.
DEADLINES AND PROCEDURE FOR OBTAINING EXCHANGES
The service is not available at the moment
After receiving the products you intend to exchange and verifying that all the above-mentioned requirements have been fulfilled, the Provider will verify the actual availability in its warehouses of the replacement products having the size and/or color you have selected.
If the selected replacement product(s) is not available in its warehouses, the Provider will not be able to accept your request for an exchange and will thus refund you the price of the product(s) originally purchased, in accordance with the procedures specified in the Provider’s Return Policy.
If the selected replacement product(s) is available in its warehouses, the Provider will accept your request for an exchange and will therefore send you an email confirming the shipment of the replacement product(s). In this case, shipment will occur within thirty (30) working days of the date in which the Provider becomes aware of your request for an exchange, once the company verifies that the latter fulfills all the above-mentioned requirements. The expenses for shipping the replacement products shall be borne by the Provider, with a courier to be selected by the Provider.
If the price of the purchased product is lower or higher than the chosen replacement product, you will not be granted a refund nor will you be required to pay the relative price difference; keeping in mind that your replacement selection will be limited to the same model as originally purchased (size and/or color may vary).
You will be contacted if your request for an exchange cannot be accepted due to your failure to fulfill the aforementioned conditions. In this case, you may choose to have the products you initially intended to exchange shipped back at your expense. Should you refuse this shipment, the Provider reserves the right to keep the products and withhold the amount paid therefor.
If you wish to exchange or return the replacement product(s) received by you, such return or exchange will be subject to a subsequent goods return procedure, pursuant to and within the limits of the Provider’s Return Policy.
All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Shoes come with a sticker under the sole; if you remove or alter this sticker, you may no longer return your purchase.
Your return can be sent to us by UPS, using the pre-printed label which you can find within the original shipment. If you send the package with UPS, we will be paying the return shipping costs and track the package at any time. Please click here to find the UPS drop-off location nearest to you. If you prefer you can send the return at your expense, with a courier of your choice. We are not responsible for any loss or damage to products if you ship your return without using UPS.
WE OFFER NO EXCHANGES ON MERCHANDISE PURCHASED ON THE www.balenciaga.com US SITE
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.