SHIPPING

Extended Holiday Return Policy: Free returns until 1/15 for orders placed between 11/2-12/16. Any orders placed on or after 12/17, will follow our 30-day return policy.

Free standard delivery on all orders.
Orders placed Monday to Friday by cutoff time are processed that day, except for federal holidays. All other orders are processed the following business day.
Some orders may require additional validation that can take 24-36 hours, which may delay delivery.
Adult signature is required on all shipments.

Reduced Carbon Delivery: Orders placed by 4pm ET Monday - Friday deliver within 1-7 business days.

Standard Delivery: Orders placed by 4pm ET Monday - Friday deliver within 1-7 business days. Most orders deliver within 1-3 business days. Items transferred from Europe can take up to 7 business days. Pre-order deliveries may vary.

Next Business Day Delivery: Orders placed by 12:30pm ET Monday - Friday deliver the following business day. Automatically available at checkout for select zip codes and select items only.

Pick Up In-Store: Orders placed by 4pm ET Monday – Friday deliver within 2-4 business days to the store of your choosing. You will receive an email when your order is ready for pickup. 

RETURNS

Free returns and exchanges for online orders within 30 days from the date of delivery. Exchanges on item's size only by contacting customer service or visiting a store.
Return and exchange policies for in-store purchases differ. Please contact your local Balenciaga store for details.