Women's Le City Bag Medium in Storm Grey

This Balenciaga product is equipped with an RFID (Radio Frequency Identification) tag to enhance the authenticity verification process and provide exceptional after-sales client support. The tag contains a unique identification number, along with details regarding the product's manufacturing and logistics history. Through the use of RFID readers at various stages of inventory management and within select stores, Balenciaga can access essential information, including production dates and where the final product was sold. The RFID tag does not carry, keep, transmit, or link to any personal information that could identify individual clients, nor does it allow remote tracking of the product's location after purchase.
This product is also equipped with an NFC (Near-Field Communication) chip that offers additional information and services. Content developed by Balenciaga associated with the product is accessible via a smart device hovered near the chip.
PREMILARY INSTRUCTIONS
Ensure that the device is compatible with NFC technology (most phones running Android, iPhone 6 and newer), that it is connected to the internet, and that its NFC option is enabled. Physical barriers such as phone cases might block a signal between the device and the NFC chip. If experiencing difficulty scanning, remove any encasements or holders. No apps, such as a camera app, need to be opened.
WHERE TO ASK
The NFC chip location may vary from one product to another. To easily identify the position of the NFC on your product, please visit scan.balenciaga.com and follow the instructions related to your product.
DIRECTIONS
Hover the back of the device near the tag located inside the inner seam of the product. If the scan does not immediately register, try touching the back of the device to the tag or moving it side to side or in small circles. Note: It may take a few seconds to process the NFC information. A banner should appear at the top of the device’s screen. Tap the banner to open the link.
PRIVACY
Upon tapping the NFC tag, some personal information (such as your IP address) may be processed by our service provider, located in the European Union, who supplies this technology. We have required our partner to implement safeguards to protect the confidentiality and security of your personal information. By tapping the NFC tag, you agree to the use of your personal information in accordance with the above and our Privacy Policy. You may generally request us to deactivate the NFC tag of your item in our official stores. For more information about our privacy practices and your rights, please refer to our Privacy Policy on balenciaga.com or contact us at privacy@balenciaga.com.
If you experience difficulties using the NFC feature, please contact our customer support for assistance.
This Balenciaga product is made using genuine leather. It is impossible to guarantee that its appearance will remain unchanged with standard use. Marks or irregularities may stand out; however, they should not be seen as flaws as they are inherent to the materials and techniques used.
To avoid any occurrence of color transfer, we recommend that you avoid putting it in direct contact with clothing or other surfaces in contrasting colors.
If this product has metal components, we recommend protecting those from liquids, harsh chemicals, and sudden impact against hard surfaces.
To care for this product, gently rub any residue off with a soft, dry, natural-colored cloth. If it comes into contact with liquids, pat it immediately and leave it to dry in fresh air. Do not use neutral or aggressive chemicals to clean. Do not machine-wash. Instead, we recommend seeing a cleaning specialist. Do not expose the product to direct sources of heat or sunlight for prolonged periods. After each use, we advise keeping it in its pouch to protect it from light, dust, and moisture.
Balenciaga disclaims all liability in the event of consumer non-compliance with the care and handling instructions set forth above or any improper use. Please contact Balenciaga customer service for additional information or assistance.
This Balenciaga product is made using specially treated genuine leather. It is impossible to guarantee that its appearance will remain unchanged with standard use. Marks or irregularities may stand out; however, they should not be seen as flaws as they are inherent to the materials and techniques used.
To avoid any occurrence of color transfer, we recommend that you avoid putting it in direct contact with clothing or other surfaces in contrasting colors.
If this product has metal components, we recommend protecting those from liquids, harsh chemicals, and sudden impact against hard surfaces.
To care for this product, wipe it with a soft, dry, natural-colored cloth. If it comes into contact with liquids, wipe it immediately and leave it to dry in fresh air. Do not use neutral or aggressive chemicals to clean. Do not machine-wash. Instead, we recommend seeing a cleaning specialist. Do not expose the product to direct sources of heat or sunlight for prolonged periods. After each use, we advise keeping it in its pouch to protect it from light, dust, and moisture.
Balenciaga disclaims all liability in the event of consumer non-compliance with the care and handling instructions set forth above or any improper use. Please contact Balenciaga customer service for additional information or assistance.