1. Our Policy
Everyone has the right to protection of his/her Personal Data. We and YOOX NET-A-PORTER GROUP respect Users' right to be informed regarding the collection of and other operations involving their Personal Data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we and YOOX NET-A-PORTER GROUP have designed the Site in such a way that the use of your Personal Data will be kept to a minimum and will not exceed the purposes for which your Personal Data was collected and/or processed; we and YOOX NET-A-PORTER GROUP do not process your Personal Data when we can provide you with services through the use of anonymous or traffic data (such as marketing research made for improving our services, browsing data processed to provide you with customized contents or offers adapted to your preferred language, your location, etc) or by other means which allow us and YOOX NET-A-PORTER GROUP to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).
2. Who collects and processes Your Personal Data, how and for which purposes?
YOOX NET-A-PORTER GROUP, Balenciaga S.A. and the companies of Kering Group may be jointly or respectively the controllers of your Personal Data as they determine the Commercial Purposes and means of processing Personal Data. For the Commercial Purposes only, YOOX NET-A-PORTER GROUP and Balenciaga have appointed certain entities that will also process Personal Data relating to the Site’s Users (herein the "Processors").
The above mentioned service providers and Processors have been chosen because of their experience in processing Personal Data and they provide sufficient guarantees regarding compliance with data protection laws (including the technical security measures governing the processing to be carried out). In processing the Personal Data for Commercial Purposes, the Processors shall act only under the instructions from YOOX NET-A-PORTER GROUP or from Balenciaga S.A.. We regularly check that our Processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on Personal Data processing.
Some of the Processors of your Personal Data appointed by YOOX NET-A-PORTER GROUP for Commercial Purposes directly are:
3. What Happens if You Do Not Disclose Your Personal Data to us?
Granting your Personal Data to us and YOOX NET-A-PORTER GROUP (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Site, supplying other services provided on the web site upon your request, or when your Personal Data is needed to fulfil obligations required by law or regulations. The refusal to provide us and YOOX NET-A-PORTER GROUP with some of your Personal Data necessary for performing the above purposes may consequently prevent us or YOOX NET-A-PORTER GROUP from processing your order for the purchase of products sold on the Site or fulfilling obligations required by law and other regulations. Therefore, failing to provide Personal Data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Site or not providing the Site’s services.
Disclosure of further Personal Data to us and YOOX NET-A-PORTER GROUP other than that required for fulfilling legal or contractual obligations and to be properly browse our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Site and of its services or on the purchase of products on the Site. We will inform you at every step whether disclosing your Personal Data to us and YOOX NET-A-PORTER GROUP is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for the purchase of products on the Site.
4. To Whom Your Personal Data Will Be Disclosed?
Personal Data will be disclosed to third party companies that provide, on behalf of Balenciaga S.A., specific services as data Processors or to other recipients of Personal Data collected by us or YOOX NET-A-PORTER GROUP that process your Personal Data only for the Commercial Purposes (for example, Banca Sella S.p.A.) and, in any case, according to applicable laws and regulations.
Your Personal Data is also intended to the companies belonging to Kering’s Group, with registered offices in EU countries or non EU countries, for their own Marketing Purposes.
Please contact our Customer Care if you would like to receive a full updated list of Kering’s Group companies.
Notwithstanding the foregoing, Personal Data will not be disclosed to any other third parties or disseminated or transferred without informing our Users of such disclosure/dissemination/transfer, and, in any case, in accordance with the applicable laws.
5. Security Measures
The Site uses automatic systems of traffic data collection, such as cookies. A cookie is a file stored on the hard disk of the terminal of an Internet user; it does not contain intelligible information but it allows linking between a terminal and other information about User's experience on the Site and his/her preferences expressed while choosing services and purchasing products offered by the Site) provided by the Users. For Cookies disseminated by our servers, no one else may gain access to the information contained therein. These information and data are gathered directly and automatically by the Site. The information collected by cookies will be processed in order to optimize the services of the Site. We and YOOX NET-A-PORTER GROUP have provided cookies in connection to functions such as selecting the country, the language, the location, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. Each Internet browser allows the blocking or the deletion of cookies. Your Internet browser contains instructions on these procedures. Please access the information on your Internet browser if you wish to delete cookies.
7. Compulsory processing
We wish to inform you that us or YOOX NET-A-PORTER GROUP may process your Personal Data also without your consent in certain circumstances provided by laws.
8. Your Right to Access Personal Data and Further Rights
You are entitled to obtain at any time from us or YOOX NET-A-PORTER GROUP:
a. the updating, adjustment or, when you have an interest in such, the integration of your personal data;
b. the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
c. the confirmation that the operations under letters a) and b) have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right's protection.
You are entitled to object, in whole or in part:
a. for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
b. to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.
9. Opt-in/Opt out
Each time your consent is required, Balenciaga S.A. will inform you in advance and will give you the option to either provide or refuse your consent for the use of your Personal Data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.
We wish to inform you that us or YOOX NET-A-PORTER GROUP may process your Personal Data also without your consent in certain circumstances, such as when such processing is necessary for performing a legal obligation to which us or YOOX NET-A-PORTER GROUP are subject or when such processing is necessary for performing obligations undertaken in contracts with the users.
To the extent of applicable laws and subject to your rights, Your personal data may be processed by us for sending you advertising or offers for Marketing Purposes about products and services unless you object to it at any time, either when Your personal data has been collected or at any time, notably when receiving any offer from Us.
In any case, we wish to inform you that YOOX NET-A-PORTER GROUP and us guarantee that its users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.
10. Links to Other Web Sites
If you wish to receive further information on how we or YOOX NET-A-PORTER GROUP process your Personal Data, please contact our Customer Care.
12. Governing Law