Customer Service

Pricing and payments

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. Prices displayed on the Balenciaga website are quoted in U.S. dollars. Title to any products you order on this website and risk of loss or damage to products passes to you on delivery of the products, provided that we have received payment in full for the products. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order. Balenciaga accepts the following forms of payment for online purchases: Visa, Mastercard and American Express.