Customer Care

Christmas


Christmas Delivery

Shopping online has never been this practical. Receive your gifts in time and stress-free: Balenciaga offers guaranteed delivery by December 24th.

STANDARD DELIVERY:
We suggest you complete your orders by December 15th at 11.59 pm EST.

EXPRESS DELIVERY:
Delivery is guaranteed by December 24th for orders placed before December 19th at 10 am EST.

NEXT DAY:
Delivery is guaranteed by December 24th for orders placed before December 23rd at 12 noon EST.

SATURDAY DELIVERY:
For deliveries on Saturday December 20th please place your order before Friday 19th at 12 noon EST.

Please note that Next Day and Saturday delivery are available only if all items in your order are currently in our US Distribution Center. You will be notified on the product page and at checkout.

Christmas Return Policy

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed between November 1st and December 23rd can be returned at any time before January 10th.

The online return form will therefore be available until 10 January inclusive.

Contact Us