You can return any item purchased on Balenciaga within 20 days of the delivery date. Here’s how:
1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included.
3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
For your gifts, we have decided to extend our return period during the holiday season.
Orders placed and delivered between November 2nd and December 18th can be returned until January 8th. Orders delivered after December 18th follow the regular return policy of 20 days.
The online return form will therefore be available until 8 January inclusive.