Balenciaga products are available for purchase online, subject to availability. Online purchases may consist of up to three items per style and per season, unless otherwise stated, and a total of 5 items per order. Balenciaga reserves the right, on occasion, to limit the quantity of products supplied, to supply only part of an order, or to divide up orders. Balenciaga also reserves the right to alter the terms or duration of any special offer or sales promotion. Balenciaga will inform the customer if an order cannot be fulfilled.To purchase greater quantities, please contact the Balenciaga Customer Service .

Please note the following product availability descriptions:
1. Available: Products are ready to ship
2. Available to be shipped in 1 business day
3. Available to be shipped in 3 business days
4. Unavailable: Products are currently not in stock but we may receive additional quantities.
5. Reserve item - Available to be shipped by xx/xx/xx – Place a pre-order for a product which is not yet in stock, shipped date is not guaranteed. Balenciaga will contact you to confirm your order upon receipt of the product in stock.

Please contact the Balenciaga Customer Service for information concerning product availability or for specific product inquiries. On occasion, availability messages may be inaccurate and product may be unavailable and out of stock. On such occasions, the order will be cancelled and a notification will be sent to the customer.

Alternatively, if the product you are looking for is not displayed or available online, Balenciaga kindly invites the client to contact a Balenciaga boutique, as they may have additional products other than what is offered online. Please visit the BOUTIQUES section for Balenciaga boutiques throughout the world.

While Balenciaga tries to ensure that all prices on the website are accurate, errors may occur and the prices listed for some products may be incorrect. If Balenciaga discovers a pricing error for any of the products ordered by a customer, Balenciaga will give the customer the option to either reconfirm the order at the correct price or to cancel the order. If Balenciaga is unable to contact the customer, Balenciaga will treat the order as cancelled. Balenciaga has no obligation to and will not provide a product at an erroneous price, even if Balenciaga has sent an erroneous Dispatch Confirmation to a customer. Prices displayed on the Balenciaga website are stated in U.S. dollars. for US consumers.

Prices do not include shipping costs, or taxes, for which any applicable charge shall be paid separately.

All of Balenciaga leather products have unique qualities. A special treatment has been developed to maintain the soft hand of the leather, giving it a distinctive vintage appearance. For the best possible care of a product, Balenciaga recommends to protect it from water and direct sources of heat and light. Balenciaga also recommends to clean the article with a dry flannel cloth and store it in its flannel bag.

For Balenciaga ready-to-wear pieces, Balenciaga recommends dry cleaning, unless otherwise instructed on the care label inside the garment.

Balenciaga offers a repair service for products purchased online on the Balenciaga website. A product can be taken to a Balenciaga boutique for an assessment of repair. The original sales slip is needed for any type of repair. Balenciaga does not provide a repair service for products purchased through unauthorized retailers. Please contact Balenciaga Customer Service for further advice.

Full-priced Balenciaga products purchased from the Balenciaga online boutique may be taken, along with the original sales slip, to a Balenciaga boutique for alteration service. Please visit the BOUTIQUES section for a complete listing of all Balenciaga boutiques in the U.S..

Replacement parts are not available online but may be purchased at any Balenciaga boutique. Please visit the BOUTIQUES section for Balenciaga boutiques throughout the world.

Balenciaga products are crafted with the highest-quality materials, design and workmanship. Balenciaga guarantees the authenticity of all products purchased through Balenciaga online. All Balenciaga products are individually controlled for quality by Balenciaga's specialists.

Balenciaga takes counterfeiting very seriously and takes legal action against any persons, stores, or websites that sell Balenciaga counterfeit products. Counterfeiting is selling knockoff or imitation products as genuine Balenciaga goods.

• - Counterfeit Balenciaga products are typically of poor quality and lack the details and workmanship that make each Balenciaga product high-quality.
• - Counterfeiting has been linked to organized crime, child labor, and terrorism.

Balenciaga ONLY offers its merchandise for sale through the following limited methods of distribution: (1) Balenciaga boutiques; (2) Balenciaga outlet stores; (3) Authorized department stores and their websites; (4) Authorized specialty stores; (5) Online Authorized Retailers; (6) Limited duty-free locations; and (7) on the internet at balenciaga.com, balenciaga.eu, balenciaga.co.uk and balenciaga.fr. Balenciaga DOES NOT offer its merchandise for sale through individuals, street vendors, unauthorized retail locations or unauthorized websites. In an effort to protect its valuable brand and loyal customer, Balenciaga reserves the right to refuse the sale of Balenciaga products to individuals engaging in reselling or transshipping activities. Please contact us to report counterfeiters and unauthorized distributors of Balenciaga merchandise.

Women's Online Authorized Retailers:
http://www.barneys.com/
http://www.mytheresa.com/

Men's Online Authorized Retailers:
http://www.mrporter.com/
http://www.matchesfashion.com/

Regarding the authenticity of products sold online or in store, please contact the Balenciaga Customer Service.

Please visit the BOUTIQUES section for Balenciaga boutiques throughout the world.

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To send us your resume, please send it by email.

Should you require any further assistance, please contact us by the CONTACT PAGE.

For any inquiries regarding Balenciaga online shop, you can also call us at 1-888-381-2874 or by email at customercare@us.balenciaga.com.
Showroom
Paris – 15, rue Cassette 75006 Paris – T: +33 1 56 52 17 17
New York – 542 West 22nd street, New York, 10011 NY – T: +1 212 279 4440

These terms and conditions apply to the sale of all products (“Products”) that Balenciaga sells on the U.S. section of this site. By ordering any products on the Balenciaga website the customer agrees to be bound by these terms and conditions. The customer is invited to read them carefully and print a copy for future reference.

www.balenciaga.com is owned by Balenciaga, SA. However, the online boutique is operated by Balenciaga America Inc., which is an affiliate of Balenciaga SA, which is part of the PPR Luxury Group.

Purchases on this site may be made by residents of the United States only. We are unable to deliver online purchases to other locations at this time.
Residents of the UK are welcome to click on www.balenciaga.co.uk to make an online purchase.
Residents of France are welcome to click on www.balenciaga.fr to make an online purchase.
Residents of Europe are welcome to click on www.balenciaga.eu to make an online purchase.

You must be 18 years of age or older to order from the Balenciaga online boutique. By accepting these terms and conditions, you confirm that you are 18 years of age or older.

The Balenciaga online boutique www.balenciaga.com only ships to destinations within the United States, including Alaska and Hawaii.
www.balenciaga.com does not currently accept orders with billing or shipping addresses outside of the United States.
Please visit the BOUTIQUES section for Balenciaga boutiques throughout the world. Balenciaga boutiques may also assist you in placing an international mail order.

In order to purchase a product from the Balenciaga online boutique, customers must use a credit card issued in the U.S. All payments made with a non-US credit card will be declined.

An email confirmation is sent to the customer as soon as an order has been placed. This does not mean that the order has been accepted. All orders are subject to acceptance by Balenciaga, and an email confirmation will notify the customer as soon as an order has been accepted and processed. Upon receipt of the confirmation email, please promptly verify the contents and immediately notify Balenciaga Customer Service of any mistake that is discovered.

In order to purchase a product from the Balenciaga online boutique, customers must use a credit card issued in the U.S.
Balenciaga accepts the following forms of payment for online purchases:
Visa
MasterCard
American Express

Balenciaga does not accept:
Cash On Delivery
Personal Checks
Money Orders
Credit cards with billing addresses outside the U.S
Balenciaga in-store merchandise credits and gift cards

The transaction will be charged to the customer's credit card only after Balenciaga has verified the card details, received credit authorization, confirmed stock availability, and the order is ready to be shipped. The credit card will not be charged at the time the order is submitted but will be charged for $2 for verification purposes that will be reimbursed within 5 to 7 business days.
For security reasons, the billing name and address must match that of the credit card used for payment. Balenciaga reserves the right to cancel any order that does not match these criteria.

For returns, refunds may only be issued in the same form as payment, we do not issue store credits for online purchased.

Balenciaga charges all applicable state, local and county taxes on online transactions as required by applicable laws. Please note that your on-screen transaction total reflects the estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax, including in case of law change. You as customer are solely responsible for all duties and taxes on shipments.

Balenciaga.com is required by law to charge sales tax on orders being shipped to California, Florida (starting 09/01/2011), Nevada, New Jersey and New York.

The order is dispatched within 48 hours of purchase from the Balenciaga warehouse, between Monday to Friday, excluding local and national holidays.
Balenciaga shall not be responsible for unpredictable delays. Except for cases of force majeure, the order is delivered within a maximum of 30 (thirty) days following the day after placing the order online.

All Balenciaga deliveries for online orders are including the UPS "Carbon Neutral" option.
To compensate for the carbon dioxide emissions generated by its deliveries, Balenciaga takes in charge the "Carbon Neutral" option which helps to contribute to projects aimed at reducing air pollution, like planting trees and promoting renewable energy.
Almost everything we do, even shopping, produces some of the global warming gas carbon dioxide. Global warming is caused by a build up of carbon dioxide (CO2) acting like a planetary duvet and trapping heat in the atmosphere.
Although purchasing online is a reasonably low carbon activity, we recognize that the driving and flying involved in delivering your Balenciaga purchases produces CO2. Working with its partners, the Carbon Neutral Company UPS have balanced that carbon dioxide to net zero making all of the deliveries Carbon Neutral®.

Risk of loss or damage to products ordered on this site is passed to the customer upon shipment of the products; title is passed once Balenciaga has received payment in full for the products.

Products purchased from the Balenciaga online boutique will be delivered in packaging suitable for gift giving. Products are tissue-wrapped and enclosed in a Balenciaga signature box or in an envelope with ribbon. Gifts will be shipped with a gift-appropriate receipt that does not include the price of the item.
All Balenciaga wrapping used for on-line orders are made with recycled or organic materials.

A shipping confirmation is emailed to the customer as soon as the purchase has been shipped, which will allow for tracking the status of the shipment. In addition, Balenciaga will email a delivery confirmation after receiving the notification from UPS that the purchase has been delivered.
For any questions regarding the delivery of a purchase, please contact Balenciaga Customer Service.
To ensure the security of deliveries, Balenciaga does not provide tracking numbers, but Balenciaga Customer Service follows and maintains a tracking number for each delivery.

In order to modify or cancel an order, please contact Balenciaga Customer Care as soon as possible. Balenciaga makes every effort to accommodate a customer's request. However, once a product has left the premises for shipping, the order cannot be cancelled or modified until the product has been returned to Balenciaga. If this is the case, please refer to Balenciaga return policy and return the purchase once received.

For questions about the status of a return, please contact Balenciaga Customer Service.

Please note that a different return policy is applicable for in-store purchases.
The standard return shipping via UPS is complimentary. Please use the UPS pre-paid return label enclosed with your order. To process a return or an exchange, please follow the guidelines below.

Return by mail
1. Visit "Your account" page on the website or please contact Balenciaga Customer Service to request a return authorization number. 2. Complete the "Return Form" enclosed in the shipment, including the return authorization number.

3. Pack and seal the return merchandise securely and include the completed “Return Form” and the invoice.

4. Affix the pre-paid UPS return label on the outside of the box.

5. Drop off your package at UPS or contact them at 1-800-PICK-UPS (742-5877) to arrange for a pickup. Allow 2-3 weeks from the shipping date for your return to be validated and your account credited. A confirmation email is sent when the return has been validated and processed. Exchanges are only accepted for an item at the same price. In such case, please follow the guidelines below:

Exchange by mail
1- Visit "Your account" page on the website or please contact Balenciaga Customer Service to request a return authorization number.
Exchange for another color or size is subject to product availability
2- Complete the “Return Form” enclosed in the shipment, including the return authorization number.
3- Pack and seal the return merchandise securely and include the completed "Return Form" and the invoice.
4- Affix the pre-paid UPS return label on the outside of the box.
5- Drop off your package at UPS or contact UPS to arrange for a pickup. UPS can be reached at: 1-800-PICK-UPS (742-5877).
The exchange item is shipped once the return has been processed. A confirmation email is sent when the return has been validated and processed.
For an exchange of a product with a different price, please follow the "Return" guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped.

Please note that a different return policy is applicable for in-store purchases.

Please return the goods to Balenciaga within 20 days from the delivery date using the UPS pre-paid return label and ensuring the return conditions are met. Returns are refunded to the original purchaser through the original method of payment. Balenciaga does not issue store credits for online purchases.

The Balenciaga online boutique only accepts the following credit cards issued in the U.S.: American Express, MasterCard and Visa.

The Balenciaga online boutique only ships to destinations within the United States (including Alaska and Hawaii), however we do not ship to U.S. territories. To find a Balenciaga boutique outside the U.S., please visit the Balenciaga BOUTIQUES section for Balenciaga boutiques throughout the world.

Balenciaga does not accept international credit cards. In order to purchase a product from the Balenciaga online boutique, customer must use a credit card issued in the United States.

Please allow 1 to 2 business days to process an order for shipment, in addition to the time indicated by the preferred shipping method. Orders placed after 2:30 PM on Friday will ship on Monday at the earliest

Orders placed on the Balenciaga online boutique are aimed to be delivered within 1-8 business days according to the shipping address in the US. All orders are shipped via UPS (Carbon Neutral option included) with the exception of Same Day orders, which are shipped via messenger

Once an order is placed with Balenciaga online boutique, the customer will be provided with an order number. In addition, Balenciaga sends an order confirmation email within one hour. If the customer does not receive a confirmation email within 24 hours,  please contact Balenciaga Customer Service.

Balenciaga ships orders, with only a few exceptions, within 1-2 business days of the date they are placed. In order to cancel an order, please contact the Balenciaga Customer Service as soon as possible after having placed the order.

Authentic Balenciaga products are only sold at Balenciaga boutiques, the Balenciaga online boutique and at authorized Balenciaga retailers. Please click here to see the list of authorized online retailers. Please contact the Balenciaga Customer Service if you have any question regarding a retailer.

Replacement parts are not available online but may be purchased at any Balenciaga boutique. Please visit the Balenciaga BOUTIQUES section for Balenciaga boutiques.

Balenciaga offers a repair service for products purchased online on the Balenciaga website. A product can be taken to a Balenciaga boutique for an assessment of repair. The original sales slip is needed for any type of repair. Balenciaga does not provide a repair service for products purchased through unauthorized retailers.

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As part of its "No Paper" strategy, Balenciaga does not send any catalogs. Customers are invited to discover the Balenciaga latest COLLECTIONS online.

The 2$ charges that have been debited from customer's bank account are pre-authorization charges to be credited automatically to the bank account used during the first transaction within 5 to 7 business days

Online transactions on the Balenciaga online boutique are processed through a secured system protecting personal data and payment information.